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While using Reliance Netconnect you may receive the occasional error message. But you don't have to fret, because we tell you below exactly what each error number means.
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| Solution: |
| Following tips will come in handy if you are experiencing a slow Internet connection |
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1.
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Delete temporary Internet files |
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Open Internet Explorer->Tools->Internet Options->Delete Files->Delete all offline contents->Click on OK button. |
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2.
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Disable the firewall of operating system.(if anti virus is installed) |
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Control Panel->windows security center->windows firewall->"off" |
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3.
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Check signal strength of phone .A poor signal may lead to poor speed. |
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4.
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Check for virus, spyware and any other malicious programs on your desktop/laptop. |
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5.
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Reinstall the phone's modem driver. |
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| Cause : |
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The modem driver is not installed correctly, or a different modem is being currently used. |
| Solution: |
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1.
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Remove the datacard and reinstall client software. Re-insert data card & try again. |
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2.
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Confirm that the modem driver is installed correctly in the device manager. |
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Please ensure that the USB modem is plugged properly in the USB port. Please close the software and re- launch it again. |
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If the card is still unable to pick up a valid signal, then it means that the coverage is poor. |
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| Possible causes maybe: |
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Data service is not enabled or is terminated. |
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Network setting in client software is incorrect. |
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Client software dialing application conflicts with some other dialing application. |
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Client software version is too old. |
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CDMA signal is too weak. |
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Antenna is not pulled out. |
| Solution: |
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1.
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Confirm that data service is enabled. |
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2.
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Set network parameters as per the operator offer. |
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3.
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Uninstall other dialing programs or restore Operating System. |
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4.
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Upgrade to latest client software. |
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5.
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Try to change position. |
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6.
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Pull out the antenna. |
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Kindly ensure that each of the fields have been filled in properly by re-checking the "Phone", "User Name" and" Password " fields for accuracy. |
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| Causes: |
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1.
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Your modem driver is not installed correctly. |
| Solution: |
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1.
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Please reinstall the client software, insert your data card and connect. |
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| Causes: |
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1.
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The required service pack has not been installed in the Operating System. |
| Solution: |
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1.
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Service Pack 4 is required for Windows 2000 OS. |
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2.
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Service Pack 2 is required for Windows XP OS. |
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| Causes: |
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1.
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Enter [Setting / Network Connection Settings] |
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2.
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Click<new>button |
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3.
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Input name in <Profile Name> |
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4.
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Input information as required |
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5.
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Click <Save> to finish. |
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An Unknown error occurred.
To correct the problem, do the following:
Restart your computer to make sure that all recent configuration changes have taken effect.
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An internal authentication error occurred.
To correct the problem, do the following:
Restart your computer to make sure that all recent configuration changes have taken effect.
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This is a modem related error.
To correct the problem, do the following:
Kindly remove the datacard and reinsert it and check in dialer software window that the dialing number or phone number type is #777.
If yes, restart PC/Laptop and try to connect again.
If all above fails, uninstall and re-install driver. To uninstall data card software- Go to Start -> Settings -> Control Panel. Open Add or Remove Programs. Select the program of data card from the list & click on Remove to uninstall the data card. To install data card software- Run the setup file of data card software from the CD & follow the instructions.
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This is an authentication error.
To correct the problem, do the following:
Check whether the username and password is entered and is correct.
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A PPP conversation started, but terminated because the remote computer did not respond within an appropriate time.
To correct the problem, do the following
Kindly uninstall and re-install driver & try after sometime. To uninstall data card software- Go to Start -> Settings -> Control Panel. Open Add or Remove Programs. Select the program of data card from the list & click on Remove to uninstall the data card. To install data card software- Run the setup file of data card software from the CD & follow the instructions.
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A PPP conversation was attempted, but the remote computer did not respond.
To correct the problem, do the following
Kindly uninstall and re-install driver. To uninstall data card software- Go to Start -> Settings -> Control Panel. Open Add or Remove Programs. Select the program of data card from the list & click on Remove to uninstall the data card. To install data card software- Run the setup file of data card software from the CD & follow the instructions.
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